I had a great experience at this EAG Ford Jacksonville! From the start, they came across as very honest and upfront — no pressure, no gimmicks. They worked with me to get the monthly payment right where I wanted it to be, and the best part was they had already included a great warranty in the price, which gave me extra peace of mind. They also matched the trade-in offer I got from another dealership without any hassle, which I really appreciated. Overall, the whole process was smooth, transparent, and straightforward. I’m happy with my new truck and highly recommend them if you’re looking for a fair and easy buying experience.

Jonathon “big country” bond was amazing very patient and calm with me and my wife and also a great personality him and his team did an amazing job on mine and my wife’s deal Highly recommend these guys for all your vehicle needs.

AVOID THIS DEALER!!! Last week I found a truck on their website and contacted a sales person and agreed to a price and he sent me a purchase offer and said he would get working on the paperwork. The next day the sales manager calls me and says that price isn’t valid and that they priced the truck wrong in their website (illegal/false advertising) and now they have priced it higher and my purchase offer is now off the table. Business practice and possibly illegal to be sending someone a purchase offer to sign with the final number price only to say they decided to raise the price and the offer they sent me was no longer valid. When the sales manager called and told me that they miss-priced the truck and the market changes month-to-month well it obviously changes day to day based on they changed the price on me. I buy a few trucks every year from dealers, Ford should pull their name from this shady dealership. Buy somewhere else.

Todd Snodgrass is an outstanding buyer for Bill McRae Ford! He is extremely knowledgeable about truck values and very easy to work with. The drivers that picked up my truck were prompt, professional and fun to talk to. I highly recommend checking with Todd and Bill McRae Ford if you have a vehicle to sell.

Very pleased with everyone that was involved in the process of getting this truck I’m very happy with it Johnathan is very down to earth and very trustworthy and just a good man I can’t thank Mrs Becky and Mr Loy enough for all they did Thank y’all all again

Nice hometown, friendly people. They said they would have everything ready when I got there after my 3 hour drive. And they did I was out in short time.

Jonathon was an amazing salesman! I have never had such a great experience buying a car! No pressure and he is determined to find you exactly what you want! He put me in the car of my dreams with no hassle! He truly is excited to help his customers!

Jonathon went above and beyond to get us into a vehicle that fit our budget! Highly recommend him to everyone!

Just purchased a 2017 Camaro SS on 12-2-2023. Spoke with a wonderful gentleman on the phone (Steven) who prepared my deal but was not present when I purchased the car. In his place I dealt with Mr Tim Herrick. Both are simply amazing sales people my experience at this dealership with the sales people alone was great but would really topped it off for me was my experience with the finance manager Becky Hanna. It's been a long time since I met someone so genuine .. The customer service at this dealership is definitely five stars . I would recommend this dealership to anyone. They provide great service with a smile.😊

Hats off to the Service Department. We had an emergency, we had lost valuable documents under the console and we only had a few hours before we needed to use those documents. We know how busy they are and thought they could never have enough time to help us. They made room for us and within minutes they were able to get into the console and recover the lost documents. They really saved our bacon................oops, not that bacon. We have always been able to depend on them for the best service (20 years). A huge thank you to Kevin (service Mgr.) for giving us the help we needed and to Rick (A+ Tech) for his expert knowledge and skill. He was able to pull it off in less than 15 minutes from the time I drove onto the lot. Amazing...... Just goes to show you what happens when you're dealing with the best. Jim & Shelley Taylor Jacksonville, TX.

Cheers to Bill McRae Ford, Maegan Jones, and the mobile service guys! Came to my rescue this morning when I had a flat tire. They got there quick and were super friendly. Oh, and did I mention I drive a Chevy not a Ford? Yes, this service will service other models besides Fords.

I was very happy to have met Coop, he is fantastic and no pressure sales and he assisted us in finding the right SUV, We purchased an Expedition Timberline on 3-18-2023 and couldn't be happier in the experience and small town hospitality this dealership offers. Our finance person BECKY worked hard to get our deal done and finished and send us on our way. I will definitely come back to see Bill McRae Ford for our next purchase.

Very happy with my experience & staff from this dealership! These guys are the real deal when it comes to buying trucks!

Great customer service! Very friendly and easy to work with. Thank you Mike Grubbs. A

The very best experience I’ve ever had buying a vehicle! Everything was done over the phone in one day and my 2021 Ford F-150 Lariat was delivered 300 miles to my house the very next day. The vehicle was in the exact condition the salesman Mike Grubbs told me it was in. They did not try to over charge me for the truck or the delivery like most other dealerships would have done. I would like to thank Mike Grubbs the salesman and Coach the delivery person for making this so easy. Truly an amazing experience. I will buy all my vehicles from them in the future. Thanks again David Herman Blanchard Oklahoma